Terms &amp; Conditions

1. Introduction:

First of all, Robert Store would like to send respectful greetings and best wishes for good health to our customers. Robert Store is a reputable supplier of running shoes and sports products, with an address at 32 Ta My Duat, An Hai Bac Ward, Son Tra District, City. Danang.

When accessing Robert Store's website https://robert-store.com , you agree to the terms and conditions of purchase and sale of goods specified here. Robert Store reserves the right to change, modify, add or remove any portion of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. Your continued use of the website after changes to these Terms are posted means you accept those changes.

Robert Store encourages customers to regularly check the website to update the latest changes to the Terms of Sale.

2. Instructions for using the website:

To access and use the Robert Store website, you must be 18 years old or access under the supervision of a parent or legal guardian. You need to have full civil conduct and property capacity to carry out goods purchase and sale transactions according to current regulations of Vietnamese law. Robert Store has no obligation to confirm your age, behavioral capacity, civil or criminal liability capacity.

Robert Store provides an account for customers to make purchases on the website https://robert-store.com within the Terms and Conditions of Use. You need to register an account with accurate information about yourself and update it when there are changes. Each visitor is responsible for his or her password, account and activity on the website. You need to notify Robert Store when your account is accessed illegally. Robert Store is not responsible for damage or loss due to your failure to comply with regulations.

It is strictly prohibited to use any part of the Robert Store website for commercial purposes or on behalf of any third party without written permission from Robert Store. Violation of any provisions of the Terms of Use, Robert Store has the right to cancel your account without prior notice.

3. Customer comments:

The entire content of the Robert Store website, including your comments, is the property of Robert Store. Robert Store has the right to use and censor the content and images that you post to the website.

If any fake information is detected, Robert Store has the right to immediately block your account or apply other measures in accordance with Vietnamese law.

4. Accept orders and prices:

Robert Store reserves the right to refuse or cancel your order in certain circumstances. Robert Store is committed to bringing you the best online shopping experience. However, in certain cases, Robert Store may be forced to refuse or cancel your order. Here are some common reasons:

- Technical or system errors: Occasionally, due to technical or system errors, information displayed on the website may be inaccurate, including product prices and goods status. In this case, Robert Store has the right to refuse or cancel orders to ensure fairness for all customers.
- Inaccurate product information: Due to errors in data entry or information updating, some products may be displayed with incorrect information, such as descriptions, images, prices , etc. If this error is discovered, Robert Store will contact you to confirm the information and instructions on how to process the order.
- Out of stock: Due to high shopping demand, some products may be out of stock without being updated on the website. In this case, Robert Store will notify you about the product status and propose suitable alternative solutions.
- Reasons for force majeure: Some force majeure cases such as natural disasters, epidemics, wars, etc. may affect Robert Store's ability to provide products. In these cases, Robert Store will notify you and cancel the order to ensure safety and benefits for both parties.

5. Change or cancel transactions at Robert Store:

In all cases, customers have the right to terminate the transaction if the following measures have been taken:

- Call the hotline (hotline – 0384196911 ) to notify you of wanting to cancel the transaction. Provide information about the order to be canceled, including order number, customer name, order date, purchased products, etc.

- You need to return goods you have received but have not used or enjoyed any benefits from those goods. Returns of goods should be made in accordance with the return and refund policy at: "Return & Refund Policy"

6. Resolve consequences due to errors in entering incorrect information at Robert Store:

Customers are responsible for providing complete and accurate information when participating in transactions at Robert Store. In case the customer enters incorrect information and submits it to the Robert Store site, Robert Store has the right to refuse to perform the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction if the following measures have been taken:

- Notify Robert Store about transaction cancellation via hotline (hotline - 0384196911)

- Return goods received but have not used or enjoyed any benefits from those goods.

7. Trademarks and copyrights:

Robert Store respectfully announces regulations related to intellectual property rights and copyright on Robert Store's website:

- Intellectual property rights: All intellectual property rights (registered or unregistered), information content, design, text, graphics, software, images, videos, music, sounds , the source code and underlying software are all owned by Robert Store. The entire content of the website is protected by Vietnamese copyright laws and international conventions.

- Copyright: Copyright of all content on the website belongs to Robert Store. Any act of copying, using, distributing, transmitting, modifying, displaying or performing, or creating derivative works from the website content without the written consent of Robert Store is strictly prohibited. .

- Use of website content: You are allowed to access and use website content for personal and non-commercial purposes. Use of website content for commercial purposes or any other purpose requires the written consent of Robert Store.

- Copyright infringement: All copyright violations will be handled by Robert Store in accordance with Vietnamese law. You are responsible for notifying Robert Store if you detect any copyright infringement on the website.

8. Legal rights:

The terms, conditions and content of this website are governed by the laws of Vietnam. Any dispute arising from unauthorized use of this website will be resolved by a competent Court in Vietnam.

9. Security regulations:

Robert Store uses the best measures to protect your information and payments. Your information during the payment process will be encrypted to ensure safety. Once you complete the order process, you will exit safe mode.

You may not use any program, tool or other form to interfere with the system or change the data structure. The website also prohibits the dissemination, dissemination or promotion of any activities aimed at interfering, sabotaging or infiltrating system data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential unless required by law enforcement.

10. Safe and convenient payment at Robert Store

Buyers can refer to the following payment methods and choose to apply the appropriate method:

Method 1 : Direct payment (buyer receives goods at the seller's address):

- Step 1: Buyers find out information about the products and services posted;
- Step 2: Buyer comes to the sales address
- Step 3: Buyer pays and receives goods;

Method 2 : Pay later (COD - delivery and collection):

- Step 1: Buyers find out information about the products and services posted;
- Step 2: Buyer authenticates order (phone, text, email);
- Step 3: Seller confirms Buyer information;
- Step 4: The seller delivers the goods;
- Step 5: Buyer receives goods and makes payment.

Method 3 : Pay online via credit card or bank transfer:

- Step 1: Buyers find out information about the products and services posted;
- Step 2: Buyer authenticates order (phone, text, email);
- Step 3: Seller confirms Buyer information;
- Step 4: Buyer pays;
- Step 5: The seller delivers the goods;
- Step 6: Buyer receives goods.

For those who purchase goods from Robert Store , they must comply with Robert Store's payment policy.

11. - Contact information

If you have any further questions about the Terms and Conditions please send them to us at our contact information posted below:

Business owner : NGUYEN THANH DUNG (ROBERT STORE)

Address: 32 Ta My Duat, An Hai Bac, Son Tra, Da Nang, Vietnam 550000

Phone: (+84) 384196911

Business registration number: 32C8005695

VAT tax code: 0400879723-001

Email: info@robert-store.com

Customer support: support@robert-store.com