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1. Overview:
Robert Store always takes the security of your information seriously. Robert Store is committed to using the best measures to protect your information and payment in absolute safety.
Building customer trust through protecting personal data is a very important issue for Robert Store. This commitment also complies with the security regulations in Articles 68 to 73 of Decree 52/2013/ND-CP of the Government on e-commerce.
2. Collection of personal information:
a) Purpose of collecting personal information : The purpose of collecting customer information is related to issues such as:
- Customer support: purchasing, payment, delivery.
- Provide product information, services and support according to customer requests.
- Send notifications of our latest programs and products.
- Solve problems that arise when making purchases.
- In addition, Robert Store will use the personal information provided by customers to support customer account management, confirm and carry out financial transactions related to customers' online payments. .
b) Scope of information use:
- We collect personal information from customers when placing orders on the website including the following information: Full name; Email address; Phone number; Address.
- Customers' personal information is only used internally at Robert Store to confirm information related to online purchase and payment transactions.
c) Information storage period:
- Robert Store will store customer information for up to 60 days regarding web access behavior (computer data) on the website: https://robert-store.com .
- For personal information, we will delete data when the customer requests or the customer can log in to their account at the website: https://robert-store.com. to delete your information.
- Personal information that does not require deletion will be kept confidential on Robert Store's servers.
d) Address of the unit collecting and managing customers' personal information:
- Business name : NGUYEN THANH DUNG BUSINESS HOUSEHOLD (Robert Store)
- Business license number : 32C8005695
- Tax Code : 0400879723-001
- Address: 32 Ta My Duat, An Hai Bac Ward, Son Tra District, City. Danang.
- Phone: (+84) 384.196911
e) Methods and tools for customers to access and edit personal data:
- If you have any requests about accessing and editing the personal information provided, you can: Call directly to phone number: 0384196911; or email us at: support@robert-store.com.
- Users can also log in to their account on the website: https://robert-store.com and use the "Edit" function to adjust or delete their personal data.
f) Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or scope as notified:
- Robert Store commits to ensuring the safety of customers' personal information, absolutely not buying, selling, or exchanging customer information with third parties for commercial purposes. In case the information server is attacked by hackers leading to loss of customer personal data, we will be responsible for reporting the incident to the authorities for timely investigation and notification to customers. known goods.
- Robert Store commits to only using your information in the following cases: Improving service quality for customers; Resolve disputes and complaints; When required by law enforcement.
- When discovering that their personal information is being used for the wrong purpose or violating the personal information security policy, customers can send a complaint email to support@robert-store.com or call number 0384196911 and provide evidence related to the case. We commit to respond immediately or at the latest within 3 working days (except Saturday and Sunday) from the time of receiving the complaint.
3. Customer rights regarding customer data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data that Robert Store holds about you, including any data you have provided to Robert Store. Customers can also request that Robert Store delete any personal data that Robert Store holds about customers. This does not include any data that Robert Store is obliged to keep for administrative, legal or security purposes.